Ally Waste provides valet trash and other waste management services to apartment communities across the United States. As the company grew, its original manual reporting process became increasingly difficult to manage. As Ally Waste’s sole product designer, I guided its software from MVP to a comprehensive suite of applications supporting field operations, internal teams, property managers, and residents.
From spreadsheets to a system
When Ally Waste began providing valet trash services to apartment communities in Phoenix, its technology needs were relatively simple. Service Valets collected trash each evening, documented issues and property-specific tasks with off the shelf software, and managers manually compiled the resulting information into emailed reports for property managers.
Designed around a job
The challenge wasn’t simply digitizing Ally Waste’s existing workflows. The software had to work in the real-world conditions faced by Service Valets. Valets often work outdoors and at night, moving quickly between apartment buildings. They may be wearing large gloves, carrying equipment, or working in areas with unreliable cellular connectivity. LunarLincoln designed the native iOS and Android apps specifically around those conditions:
One Platform, Multiple Experiences
LunarLincoln built a unified API layer connecting the field applications, admin portal, and customer-facing tools. This created a shared foundation for service data, reports, images, and operational workflows.
The admin platform became the operational hub for Ally Waste, bringing together property and user management, scheduling, reporting, payroll, budgeting, permissions, and organizational management.
The platform also expanded to serve Ally Waste’s customers. A Flutter-based resident app provided service information and allows residents to report missed pickups or other issues. A customer portal gave property managers access to reports, visualizations, customized dashboards, and multiple properties under a single login.
Client Feedback
“Working with the LunarLincoln team over the years has been a consistently great experience. LL has been a true partner in helping Ally Waste scale and strengthen our business. They’ve reliably delivered excellent work, often anticipating challenges and offering thoughtful solutions before we even realized they were needed.
What makes our partnership so effective is their deep understanding of how our business operates—not just from a technical standpoint, but in the day-to-day realities of what drives our success. They ask the right questions, dig into the details, and always approach projects with a proactive mindset that gives us confidence every step of the way.
The work they’ve done has directly supported our growth, improved operational efficiency, and helped us build systems that can scale as we do. Beyond the results, it’s simply a pleasure working with the team—professional, responsive, and genuinely invested in our success.”
—HARRISON CRUM, COO, ALLY WASTE